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Privacy Policy

Effective Date: January 1, 2026 — Last Updated: January 1, 2026

OpenGate AI ("we," "us," or "our") operates the Signal Atlas platform and the opengate-ai.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Register for an account or request a demonstration
  • Fill out a contact form or send us an email
  • Subscribe to our communications
  • Participate in surveys or promotions

This information may include your name, email address, phone number, company name, job title, and billing information.

Usage Data

We automatically collect certain information when you visit, use, or navigate our platform. This information does not reveal your specific identity but may include:

  • Device and browser information (type, version, operating system)
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs and search terms
  • Feature usage patterns within the Signal Atlas platform

API and Integration Data

When you connect third-party services to Signal Atlas through our integrations, we collect and process data from those services as necessary to provide our Technology Financial Intelligence capabilities. This may include:

  • Cloud infrastructure usage and cost data
  • Software licensing and subscription information
  • IT service management records
  • Financial system data related to technology expenditures

We only access and process the data necessary to deliver the services you have requested. Integration data is processed in accordance with the terms of your service agreement.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, and maintain the Signal Atlas platform and related services
  • Account Management: To manage your account, process transactions, and send related information
  • Communication: To respond to your inquiries, send service updates, and provide customer support
  • Analytics and Improvement: To understand how our platform is used and to improve our services, features, and user experience
  • Security: To detect, prevent, and address technical issues, fraud, and security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: With your consent, to send promotional communications about products, services, or events that may interest you

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who perform services on our behalf (hosting, analytics, payment processing), bound by contractual obligations to protect your data
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as a business asset
  • Legal Requirements: When required by law, regulation, legal process, or governmental request
  • Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others
  • Consent: With your explicit consent or at your direction

4. Data Security

We implement robust security measures to protect your information, including:

  • Encryption: All data is encrypted at rest and in transit using 256-bit AES encryption and TLS 1.3
  • SOC 2 Compliance: Our infrastructure and processes maintain SOC 2 Type II certification
  • Access Controls: Role-based access controls and multi-factor authentication for all system access
  • Monitoring: Continuous security monitoring, vulnerability assessments, and penetration testing
  • Incident Response: A documented incident response plan with defined notification procedures

While we use commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

  • Account Data: Retained for the duration of your account and up to 90 days after closure
  • Platform Data: Retained according to your service agreement and data retention settings
  • Usage Logs: Retained for up to 12 months for analytics and security purposes
  • Communication Records: Retained for up to 24 months

6. Your Rights

GDPR Rights (European Economic Area)

If you are a resident of the European Economic Area, you have the following rights:

  • Access: The right to request a copy of the personal data we hold about you
  • Rectification: The right to request correction of inaccurate personal data
  • Erasure: The right to request deletion of your personal data ("right to be forgotten")
  • Restriction: The right to request restriction of processing of your personal data
  • Portability: The right to receive your personal data in a structured, commonly used format
  • Objection: The right to object to processing of your personal data
  • Withdrawal of Consent: The right to withdraw consent at any time where processing is based on consent

CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

  • Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected
  • Right to Delete: The right to request deletion of your personal information
  • Right to Opt-Out: The right to opt out of the sale of personal information (note: we do not sell personal information)
  • Right to Non-Discrimination: The right not to be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@opengate-ai.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. These include:

  • Essential Cookies: Required for the operation of our website and platform. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our services.
  • Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These are only set with your consent.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice through email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

OpenGate AI
539 W Commerce St, Suite 1670
Dallas, TX 75208
Email: privacy@opengate-ai.com

For GDPR-related inquiries, you may also contact your local data protection authority.